Refund policy
RUH-SCENTS - 7 Day Return & Exchange Policy
We offer a 7-day return and refund from the day you receive your parcel.
You can return the product if:
- You received the wrong / damaged / defective perfume
- You changed your mind, but the product is completely unused
- You have a video proof while opening the parcel in case of damage or wrong item
Condition for Return - Product should NOT be:
- Seal / shrink wrap broken or removed
- Bottle used, sprayed more than 1-2 times for testing
- Box broken, crushed, or torn by customer
- Original packaging or bottle changed or replaced
If the seal is broken, perfume is used, or box is damaged from your side, return will NOT be accepted. Perfume is a hygiene-sensitive product.
Not Eligible for Return:
- Return request after 7 days of delivery
- No unboxing video for damaged / wrong item claims
- Product purchased on sale / offer / deal (unless defective)
- If you don't like the scent after using it - we mention all notes clearly, so please check before ordering
How to Request a Return:
- WhatsApp / DM us on Instagram within 7 days with your Order Number + Video / Photo proof
- We will verify and share the return address
- Ship the product back to us in original condition. Customer will pay return delivery charges, except when fault is ours.
Refund / Exchange Process:
- Once we receive and check the product, you can choose: Full Exchange or Refund
- Refund will be processed within 3-5 working days via JazzCash / Easypaisa / Bank Transfer
- Delivery charges are non-refundable, except if we sent wrong / damaged item
For returns contact: [03496018508] | Instagram: @ruhscents786